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X2 estate street lights not working

Reported in the Street lighting category anonymously at 10:15, Fri 5 June 2015

Sent to Hackney Council 5 minutes later

There are x2 estate street lights not working. outside the address of 206 glyn road. these lights have not been working for approx three months now ! one of these lights are at the bottom of stairs.The other is a long free standing column light.

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Updates

  • Google suggests you want Wenlock Barn TMO: http://www.wenlockbarntmo.co.uk/ about-us/ about-wenlock-barn-tmo

    If that is not right, it is likely to be Hackney Homes: http://www.hackneyhomes.org.uk/ about-us.htm (or some other social landlord).

    Hackney don't manage their own council housing although, they might forward reports to Hackney Homes, if they the latter are responsible.

    The Wenlock Barn suggestion is the result of a Google search on X2 estate Hackney which turned up this job advertisement for the sort of person who would deal with this issue if it was an Wenlock Barn TMO responsibility: http://www.jobsgopublic.com/ jobs/ property-officer-x2-wb03 One implication of this that you would be dealing with one of a small group of people, not a faceless council employee.

    Posted anonymously at 10:38, Fri 5 June 2015

  • Questionnaire filled in by problem reporter; State changed to: Fixed, 12:35, Fri 17 July 2015

  • These lights were only fixed about a week ago ! my local estate office had no knowledge of this problem. This is the second time i have reported problems to fix my street. the first one was an old garden fence that was replaced then dumped outside my address. this was lying there for approx 3 months. i decided to clear myself. so i would like to know if fix my street ever gets any feedback from the local estate office if work has or hasn't been completed ? im afraid i will not be using fix my street in future.

    State changed to: Fixed

    Posted anonymously at 12:35, Fri 17 July 2015

  • FixMyStreet isn't designed to reach local estate offices, as those are housing related and it doesn't cover housing issues.

    For issues that are within the scope of FMS, generally ones relating to areas for which there is a public right of way and which are maintained at public expense, it is very rare for the council to provide feedback via FMS.

    Bromley do have a high level of integration with FMS, but even then FMS is take out of the loop wasn't the responsible department is notified and any other response is up to that department.

    Barnet used FMS as their preferred method of reporting via the web, but don't provide any feedback via the FMS website.

    For most councils, FMS is just another source of emailed reports and any response will go direct to the reporter. The level of feedback you get will be that which you would get if you emailed directly.

    The value that FMS adds is that of automatically selecting the right council, based on location and category (more important outside London); capturing the location of the problem; and making the problem report public and open to further input from the public, as well as the council.

    If he council provides clear guidance on where to email reports, the category can also be used to route the reports to a department, but a lot of councils seem to prefer to have everything go through one contact centre, with the category being ignored. In this case, if they had used the category, it would have gone to the wrong place, as this is a council housing issue, not a street lighting one.

    NB there is no obligation on councils to treat FMS specially, even though Bromley and Barnet use it as their normal means of accepting reports via the web.

    I think the aims of the charity that runs FMS were to make people more aware that you can report problems to the council and get them fixed.

    Not from the council.

    Posted anonymously at 13:41, Fri 17 July 2015

  • FixMyStreet isn't designed to reach local estate offices, as those are housing related and it doesn't cover housing issues. It is particularly not designed to reach social landlords other than the council.

    For issues that are within the scope of FMS, generally ones relating to areas for which there is a public right of way and which are maintained at public expense, it is very rare for the council to provide feedback via FMS.

    Bromley do have a high level of integration with FMS, but even then FMS is take out of the loop wasn't the responsible department is notified and any other response is up to that department.

    Barnet used FMS as their preferred method of reporting via the web, but don't provide any feedback via the FMS website.

    For most councils, FMS is just another source of emailed reports and any response will go direct to the reporter. The level of feedback you get will be that which you would get if you emailed directly.

    The value that FMS adds is that of automatically selecting the right council, based on location and category (more important outside London); capturing the location of the problem; and making the problem report public and open to further input from the public, as well as the council.

    If he council provides clear guidance on where to email reports, the category can also be used to route the reports to a department, but a lot of councils seem to prefer to have everything go through one contact centre, with the category being ignored. In this case, if they had used the category, it would have gone to the wrong place, as this is a council housing issue, not a street lighting one.

    NB there is no obligation on councils to treat FMS specially, even though Bromley and Barnet use it as their normal means of accepting reports via the web.

    I think the aims of the charity that runs FMS were to make people more aware that you can report problems to the council and get them fixed.

    Not from the council.

    Posted anonymously at 13:43, Fri 17 July 2015

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